Lightspeed

Product experiences for a unified commerce platform connecting in-store point of sale and e-commerce.

-80% double work and +50% Retailers using both in-store and e-commerce after unified experience features. More consistent design solutions after leading design reviews and guiding teammates.

Loyalty redemption

Updated the Loyalty flow on the Sale screen to support retailer-defined redemption thresholds, helping protect profitability.

Research

Research started with looking at different ways products show available points, whether customers can redeem them, and how much they need to earn before the reward becomes available.

Existing flow with pain points

I mapped the existing flow, listed all pain points that needed to be solved, and validated them with stakeholders before moving into solution design.

AI draft with connected design system

Before moving into high-fidelity design, I used AI to draft the flow against the connected Lightspeed design system, reusing existing tokens, controls, buttons, and card patterns instead of exploring the UI from scratch.

Rules and edge cases

I set up the surface, loyalty states, redemption rules, and edge cases first, including available rewards, zero balance, balances below the minimum limit, disabled loyalty, and partial redemption scenarios.

State testing before Figma

The AI draft helped test key states, copy, disabled behavior, and balance messaging quickly.

Final direction

The final designs live in Figma. After iterating on the fast prototype, I cleaned up the direction and removed the balance from the Loyalty CTA, keeping secondary actions concise while highlighting amounts in one clear place inside the customer section.